nbn Speeds: The maximum line speed available at your premises for FTTN/B/C customers will be confirmed your after connection, and if below your typical evening speed you may downgrade to a plan which reflects your actual connection speed. NBN235, NBN400 and NBN Ultrafast are only available in pre-qualified FTTP and HFC locations. Fast Upload plans are only available on FTTP.

Flatrate Data: Residential Fair Use Policy applies – details @ https://futurebroadband.com.au/aup

Standard Installation: Additional charges apply for non-standard installations, subsequent installs, and new development areas.

Billing/Payment/Deposit Once you submit your order to us, we will review it and if accepted process the deposit payment for your order. Once payment of deposit is successful we will begin ordering your services with our suppliers for internet / voice and if required, hardware. The activation date of your service will mark its billing start date. As we issues invoices on the 1st of each month, your first invoice will contain a pro-rata adjustment in arrears to reflect a mid-month activation date as well as the first full month in advance. Residential Invoices are paid by Autopay only (no surcharge), on or around the 1st of each month. Comprehensive payment options are available with our Enterprise-Lite and Enterprise NBN offering.

Optional Phone Services Future Broadband provides customers options for VOIP and UNI-V phone services. These services do not provide priority assistance and are dependent on your internet service to function. If your internet service is unavailable and the phone cannot connect, you wont be able to dial 000. For Priority Assistance services we recommend you contact Telstra. For full conditions of phone services please view the phone service critical information summary on our website.