Additional charges apply for non-standard installations, subsequent installs, and new development areas.
Upon submission of your order to us, we will review it and if accepted process the deposit payment for your order. Once payment of deposit is successful we will begin ordering your services with our suppliers for internet / voice and if required, hardware.
The activation date of your service will mark its billing start date. As we issues invoices on the 1st of each month, your first invoice will contain a pro-rata adjustment in arrears to reflect a mid-month activation date as well as the first full month in advance. Residential Invoices are paid by Autopay only (no surcharge), on or around the 1st of each month. Comprehensive payment options are available with our Business NBN offering.
Optional Phone Services
Future Broadband provides customers options for VOIP and UNI-V phone services. These services do not provide priority assistance and are dependent on your internet service to function. If your internet service is unavailable and the phone cannot connect, you wont be able to dial 000. For Priority Assistance services we recommend you contact Telstra. For full conditions of phone services please view the phone service critical information summary on our website.