Telephone Operating Hours

We are engineers based in Perth, Western Australia and offer services Nationwide.
As a convenience to our customers we also offer direct live chat 7 days a week – available hours listed in the Chat section below.
You can also submit a ticket/email at the bottom of this page.

If you prefer, you can also call us directly during the week (Mon-Fri, excluding WA Public Holidays) – hours are below.

Helpdesk/Faults
WST (West Coast) = 7.30AM – 5.00PM
AEDST (SYD/MEL) = 10.30AM – 8.00PM

Sales/Orders and Billing/Admin
WST (West Coast) = 8.00AM – 5.00PM
AEDST (SYD/MEL) = 11.00AM – 8.00PM

Customers with 24/7 Support arrangements have their own dedicated contact number.
Calls are routed to the company phone and computer systems and will be answered by the first available engineer.

Call Us: 08 6117 0600

---

Live-Chat Operating Hours

Most general questions, account inquiries and tech support problems can be answered via live chat. The same people who answer the phones also respond to your chat requests. Live chat is available 7 days a week with limited hours on Saturday and Sunday.

Monday-Friday : Live-Chat Support
WST (West Coast) = 8.00AM – 3.30PM
AEDST (SYD/MEL) = 11.00AM – 6.30PM

Saturday-Sunday & Public Holidays: Live-Chat Support
WST (West Coast) = 8.00AM – 11.00AM
AEDST (SYD/MEL) = 11.00AM – 2.00PM

---

Online Portal – Available 24/7 -> Portal/Login

– New Customers can order our NBN and phone services

Existing Customers – login to your customer portal and you can do the following:
– report service faults
– inquire about invoices/payments
– request changes to services such as plan changes or moving home
– track your orders, and make new ones
… and more!