Future Broadband - Help & Support

LEARN ABOUT FUTURE BROADBAND SERVICES.
FIND SUPPORT FOR NBN, PHONE and MORE.


Get Technical Help…

How can I check for Current Network Outages?

The future broadband network status page lists any major widespread outages impacting a large number of our customers.
https://futurebroadband.com.au/network-status/

For any NBN related wide-spread outages the NBN website will also provide up to date information for your address:
https://nbn.com.au/network-status/

Can I be notified of scheduled network maintenance?

Yes, all scheduled network outages are listed in the customer portal, and you can elect them to be emailed too.

Report NBN Service Fault
Report an NBN Fault Online

You can report problems with your NBN service to us using our customer portal online

Portal/Login

Tech Help - Telephone Contact Details
Call Us: 08 6117 0600

Technical Support – Telephone Contact Hours
WST (West Coast) = 7.30AM – 5.00PM
AEST (Queensland) = 9.30AM – 7.00PM
AEDT (NSW/VIC/TAS) = 10.30AM – 8.00PM

Learn about our services…

Can I use my own hardware for internet or phone?

Can I buy hardware from future broadband?

What options are there for relocation?

What is a Business IP Network?

What is an eSLA (or business SLA)?

How can I order a service?

Future Broadband has an online signup for all residential and small business services:
https://futurebroadband.com.au/order/

During the order process you’ll be asked for information to assist us in getting your account setup and services connected. These include:
– Your personal details
– The address where the service will be installed
– Your plan and any optional extras such as hardware or phone
– Your payment details
– Your agreement to the Terms and Conditions

General - Telephone Contact Details
Call Us: 08 6117 0600

Sales/Accounts/Billing – Telephone Contact Hours
WST (West Coast) = 8.00AM – 5.00PM
AEST (Queensland) = 10.00AM – 7.00PM
AEDT (NSW/VIC/TAS) = 11.00AM – 8.00PM