Future Broadband | NEWS/TIMELINE

June 2022
Eth10 – 10 Gigabit Ethernet Enterprise Internet Access

Future Broadband Launches Eth10 – 10Gig Fibre for Enterprise!
Available to over 137,000 businesses in Sydney, Melbourne, Brisbane, Adelaide, Perth and Canberra; internet access to your enterprise at ultra-high speeds to support the most demanding of applications.

View Eth10 (10Gig Ethernet Internet Access) Plans and options

May 2022
ActivePortal v6.5. The next generation in NFV MANO Technology – Available from Future Broadband

The latest release of ActivePortal software (v6.5) is proving to be the next generation in NFV Management and Orchestration (MANO) technology for the Telecommunications and IT industry.

With AcPOS running on SD-WAN uCPE devices, customers can now run all the virtual network functions they need! This innovative operating system makes it easy to deploy and manage virtual network functions (VNFs) on uCPE, so you can get your business up and running quickly and easily. With AcPOS, you’ll enjoy fast, reliable performance and streamlined operations.

Read more about the AcPOS SD-WAN solution using the links below:

(External Link) Release of ActivePort OS (AcPOS) for SD-WAN NFV Services

April 2022
Future Broadband joins the ActivePort Group (ASX.ATV)

Perth-based NBN service provider Future Broadband has joined the ASX-listed software-defined networking (SDN) and SD-WAN company ActivePort (ASX.ATV).

This move will see ActivePort integrating Future Broadbands’s NBN and Fibre Provisioning technology into its Global Edge platform to deliver Australia’s first end-to-end self-service SD-WAN solution.

(External Link) View ActivePort Investor Center

(External Link) Ausbiz: Interview with ActivePort CEO discussing Future Broadband acquisition

May 2021
Enterprise Ethernet on NBN – Qualify your address today

Future Broadband Enterprise Ethernet is a high-end access solution delivered over dedicated NBN fibre to your premises. It is also known as “NBN EE”.

NBN EE bypasses the shared access networks of FTTP (GPON), FTTN/C and HFC by delivering a fibre to your premises connected directly to the NBN Fibre Access Node (FAN). RSPs connect to one of 121 NBN POIs which are connected to these FAN sites, providing end-to-end layer2 connectivity to each site.

Future Broadband can provide NBN EE connections using LowCoS(Class Of Service) which is a Peak Information Rate service, as well as HighCoS(Class Of Service) Committed Information Rate. Internet connectivity (IP-LINE) is provided as standard, you can swap this for an E-LINE or E-LAN to privately connect your remote sites, or even do both with a carrier managed NTU. 

Enterprise Ethernet on NBN

Check your Address for Enterprise Ethernet & View your Price/Zone

May 2021
FAST FIX HOME NBN –  Get faster restoration for NBN Faults @ home!

Future Broadband Performance NBN is a flexible solution for homes and home offices. It uses the standard service agreement with NBN for fault restoration like all other retail service providers. NBN also offers enhanced service levels for business customers called an eSLA offering improved operating hours to report faults as well as improved restoration targets.

Standard NBN fault operational window is 8am-5pm, business days with a restoration timeframe of 5pm the following business day. This means if a fault is reported to Future Broadband after 5PM, even if logged to NBN they will not ‘start the clock’ as acknowleding our fault request until 8AM the following day. They would then have until close of business the day after to get you back online in the event of a total service outage (ie: cut line/faulty nbn box).

We are now offering a $20 per month addon for customers on Performance NBN – Flatrate NBN50 or NBN100 plans which utilizes the underlying NBN eSLA addon so we can offer you improved restoration targets for your home internet connection.

Our Addon is called FAST FIX HOME NBN, and has our standard 7.30AM-5.00PM WST (Monday-Friday) Australian Helpdesk operating window combined with back-end 24/7 operating support from our carriers and NBN. It has a 12 hour restoration target (NBN provide no guarantees) for your fault once accepted by NBN. This means if a fault is reported to Future Broadband before 5PM WST and is accepted by NBN by 7PM they would attempt to get you back online by 7AM WST the following day. This could mean a late night or early morning tech, or even a Saturday or Sunday appointment.

(External Link) Service Level fact sheet – NBN

April 2021
High Speed FTTP Enterprise NBN TC-4 (Speeds up to 1000M/400M)

Future Broadband has released our Enterprise High-Speed FTTP Bundles for businesses who need faster download and uploads using standard NBN fibre to the premises.

Available as 250M/100M, 500M/200M and 1000M/400M without optional eSLA upgrades.
We’ve also increased the number of included PAYG SIP lines to 10 with 10 numbers at no additional charge.

This finalizes our High-Speed NBN product release which started with our Home NBN 250/25 and 1000/50 plans earlier in the year.

April 2021
eSLA Bundle Specials –  Enterprise NBN TC-4 (Speeds up to 100M/40M)

Future Broadband has released Enterprise High-Speed eSLA Bundles for businesses who need faster restoration on their standard NBN services.

Available as 25M/100M, 50M/20M and 100M/40M including the NBN 12h 24/7 eSLA Service Level Agreement.

Enterprise eSLA plans offer 24 hours 7 days a week 365 days a year fault reporting, backed by the same with NBN.
Where the fault is with NBN (say a faulty FTTC or HFC connection box) they will aim to restore your service within 12 hours, offering night and weekend appointments where required.

August 2020
Performance NBN Plans (For Home or Home Office) – Now with Data Banking!

We’ve released our new range of NBN plans for Home or Home Office that include Data Banking. Using the same IP Network as our Business Plans, these Home plans offer a lower entry price while retaining the same high stability and consistent peak-time speeds.

What is Data Banking?
Future Broadband’s Data Banking allows you to rollover unused data at the end of each month and withdraw from your bank if you exceed your usual allowance. Providing a safety net it also accommodates for variable monthly usage.

Each service can store up to 5,000 GB in the Data Bank for as long as you remain connected to an Eligible Plan.

Why Data Banking?
Data Banking provides a way to flatten monthly variations in cost based upon your average usage month to month. Heavy data users pay more for higher monthly inclusions, low data users pay less – both do not pay extra if they exceed their usual usage and have banked some in quieter months. Services are not slowed down for exceeding usage.

Example: NBN100 / 250GB per month $79 /w 2000GB Data Banking Bonus Data.

In a month you consume 400GB and are alerted to the fact you have exceeded your monthly allowance. However because you have 2000GB in your bank a withdrawal is made of -150GB (reducing your bank balance to 1850GB) instead of any excess charges.

In the following month you might only consume 200GB. As you have 50GB unused at the end of the month we will bank that data for you in case you need it in a future month. Your Data Bank Balance would now be 1900GB.

Why dont you offer High-Speed Residential Unlimited?
We offer an unlimited plan at 25/5M – we don’t believe high-speed unlimited plans at residential price points are sustainable without compromising the performance of a service. If you are a business and have an ABN our Enterprise-Lite TC-4 Bundles offer unlimited data as well as 5 included phone lines.

July 2020
IPv6 Connections to Domestic and International Bandwidth

Future Broadband has now completed IPv6 interconnection to AAPT (domestic) and TPG (international) and has begun to offer our NBN, Fibre and datacenter customers Future Broadband IPv6 Addresses.

We offer Static IPv6 Connections for both the WAN and LAN/Customer Assignments, like we do for IPv4. You don’t need to rely on DHCP or RADVD or other dynamic protocols.

IPv6 is included on-request after an internet service is connected and is free on Enterprise-Lite (E-LITE) and Enterprise NBN/Fibre/Datacenter services. There is a setup fee of $10 for a /56 and $20 for a /48 on the Month-to-Month Performance NBN Plans.

To order simply login to your future customer portal and click Submit Ticket and from the dropdown select Order IPv6.
The usual provisioning timeframe for the WAN interconnect is 1-2 weeks, your LAN assignment (/56 or /48) can be provided right away.

June 2020
Bundled Virtual Server with Enterprise Lite (E-Lite) NBN business plans.

Enterprise-lite NBN (over TC-4) is our business bundle. It includes 5 SIP lines (or upgrade to Hosted PBX for $10), managed TP-Link VR1600v, Unlimited Business Broadband as well as options to add on our Channel Bonding to increase service reliability and/or speeds.

We are now including an entry-level virtual machine hosted in our Sydney POP, suitable for light workloads such as phone system, shared storage server or even a basic remote desktop. If your needs expand you can upgrade to a standalone virtual server with more CPU, RAM, storage, etc.

Enterprise-Lite NBN Business Bundle starts from $85pm for 25/10M, $98pm for 50/20M and $108pm for 100/40M.

View the Future Broadband Enterprise-Lite NBN Plans

November 2019
Enterprise NBN TC-4 with enhanced Service Level Agreement (IPLINE)

Future Broadband is now offering the same enterprise-grade IP/Internet using NBN TC-4 services as our Performance and Business NBN range with an enhanced Service Level Agreement backed by NBN.

In this product set all services come with a default 12 hour restore target and we provide 24/7 Break/Fix Customer Service. For just $55pm this can be upgraded to NBN eSLA 4 hour (business hours) or for $95pm NBN eSLA 4h (24/7).

Not all businesses require the 1:1 contention offered by the TC-2 services, rather are simply seeking higher uptime and faster restore. Enterprise NBN TC-4 with your choice of eSLA is the cost effective high bandwidth solution.

Monthly pricing after setup is from $100pm for NBN50/20M

View all options for Future Broadband Enterprise NBN TC-4

October 2019
Pay-As-You-Go High Speed Broadband Release

PAYG NBN is great for those who have low usage requirements, have no need for unlimited, but want the fastest connection Future Broadband can deliver.

The base price is $60 per month and includes a 30GB data allowance. Excess usage is charged at 11c per GB.

View the Future Broadband PAYG NBN Broadband Plan

September 2019
Development of Bonded Broadband
Future Broadband has commenced the development of our Bonded Broadband offering, utilizing the network and compute resources deployed at our Sydney POP.

Bonded Broadband provides a single network over multiple internet connections. It can use them all at the same time, or use them as backups.

Pricing is expected to be within the $250 – $350 pm range for 2 NBN Lines offering up to 200/80 – with included facility to BYO 4G backup.

Register Your Interest – Future Bonded Broadband

August 2019
Introduction of TP-Link Archer AX6000 Router
Our customers often ask us for a high end router unit for their home with the best Wifi, and while we would usually suggest the Ubiquiti Unfi Access Point range these are often too complex.

The AX6000 Router includes the latest 802.11ax wifi standard + 8 Gigabit LAN ports and a 2.5Gigabit WAN port to ensure you can upgrade to Gigabit Broadband!

Price including shipping and pre-configuration is $485

View TP-Link Website – Archer AX6000

July 2019
Release of Virtual Machine/Servers
The Future Broadband Sydney POP now offers customers high-end virtual machines (or servers) built upon the Cisco UCS platform with VMware.

View Virtual Machine Pricing here

June 2019
Introduction of UNI-V on FTTP
At Future Broadband we are always looking for ways to improve our offerings, and the latest is the availability of UNI-V Phone services for customers who use Fibre to the Premises.

FTTP can include battery backup, and you can usually use your existing handsets. UNI-V is a PSTN replacement and is ideal for those who do not want to deal with VoIP, extra boxes and devices.

Sydney Network POP Build & Testing Complete
The new network deployment is complete – new services based upon the new network are expected to be released progressively over the next 12 months.

May 2019
Estimated Appointment – Address Checker
The Future Broadband NBN Address Checker has been updated to show the earliest estimated appointment for new connections that require a technician visit.

The usual timeframes are as follows:
New Connection (Never had NBN): 5-10 business days
Existing Connection: 1-2 business days

April 2019
Building our own Network – Update 1
APNIC have approved our request for IP Addresses, both IPv4 and IPv6.

IP addresses are how computers/phones/devices and servers like this website communicate. An orginisation that has its own IP addresses is able to decide how that connects to the internet and can offer its own customers internet and network services.

Orders have been placed with suppliers for the carrier interconnects, ip transit and other infrustructure (blades and storage). We anticipate around 2 months to comission and test the build.

March 2019
Building our own Network
We have made a decision to begin the process of deploying our own IP and Switching Platform as part of the ongoing development to provide our customers access to high performance telecommunications products.

Our TC-2 NBN Business offering (SD-NBN) will be a Future Broadband On-Net service allowing the most flexible intergration for small or large businesses.

In addition to TC-2 NBN, we also plan to offer services like Bonded NBN, Private SIP/PBX and a wide range of IT-type services like Virtual Servers.

This will be a huge investment for the company, utilizing hardware and software from Cisco and VMware.

February 2019
More Staff
We have hired our second staff member, Michael. He is working in tech support, sales and general customer service – you can chat to him on Live Chat or maybe catch him on the phone 🙂

Outage Notification System
All customers with Future Broadband internet services can now view planned outage notifications in their customer portal – these cover NBN as well as upstream supplier maintenance and detail all the specific services on your account covered. An Ultra-flexible system where customers who have 10-100+ services can easily identify in advance, any downtime or upgrades and all the services that outage will affect. This feature is available for all future broadband customers with one service or more, simply view the services panel of your customer portal.

VoIP Control Panel integration – Business & Corporate
Single Sign-on to your account voip control panel is now available, further expanding the range of self-service features available with Future Broadband.

Modem/Router Change
The Home Gateway 500 (TP-Link VR500v) is now end of line and is being replaced with the better and more capable Home Gateway 501 (TP-Link VR1600v). The price remains the same.

January 2019
Minor Updates

Upgrade to the Service Qualification system
The Future Broadband Address Check system has been upgraded and displays more technical information than before, including the Location ID, the NBN POI, new development charge status and more information about each service class.

Upcoming services – voice
-We are working on delivering UNI-V based voice for those who are on FTTP.
-Recent updates to our Performance NBN Plans now include a PAYG Phone service and 1 included number (limited time only – usually $6pm).

Lots of new things happening next month…

December 2018
Christmas Period
A very busy first year – a summary of what we achieved;
– The launch of our Residential NBN product to the market
– The launch of our Business NBN product to the market
– The beta launch of our agent/partner program
– The launch of Fibre 1000 to the enterprise and SME markets at unbeatable prices
– The upgrade of the ordering systems and customer portal to support a wide range of features; many being ‘firsts’ in the Home and Small Business Market.
– Sustained Month-on-Month growth on all metrics.
– Hiring our first additional staff member

Future Broadband would like to thank our customers and suppliers for a fantastic 2018 – and wish everyone the best for 2019 and into the Future.

November 2018
Continued Growth
November saw an increase in order volumes and a growth in voice minutes on our VoIP Platform.

A special promotion on our Fibre 1000 offering, including 1 free month and a 5 channel PBX saw sustained order volumes in corporate.

Business NBN packages have been released which include technical features a business needs, but also domain names, 2 Channel Voice, flexible billing and integrated support.

October 2018
Launch of Refer-a-Friend Program
Future broadband would like to thank the early customers who signed up with us and took a chance on a new provider.
Qualifying customers will have access to a “Referral Code” in the your future customer portal.
Discounts range from $4 per month up to $16 per service for each month your friend remains with us.

Full details of the program are located here: https://futurebroadband.com.au/refer/

September 2018
IPv6 Dual-Stack
IPv6 Dual-Stack is now available for new customer NBN orders – existing customers will be provided with a chance to add IPv6 by using our online contact form.

Future Broadband Network Usage – Update 1
Future Broadband delivers very high quality internet access to residential and business customers alike. As a small ISP we aim to be transparent as we grow, and this includes updates to total network usage.

As you can see from the last update, we have grown usage considerably in just one month. It is important to note that the ‘peaks’ at the top of the graph is where cheaper providers often will cap speeds, degrading services for all connected.

Graph is based on 1 hour averages of our customer’s network utilization. It does not show total available capacity.

Notes: The above graph is an aggregate of all future broadband customers connected to all 121 NBN POIs and CVCs on those POIs connecting to state-based capital city POPs with diverse IP Transit and peering connections.

August 2018
Future Broadband – FTTN Port stats tool – Consumer First!

Future Broadband is the First ISP in Australia to provide Residential customers with access to tools to view their NBN connection details.

FTTN (Fibre to the Node) has been a major point of contention for NBN and the government, with consumers having little idea as to what speeds to expect on their line.

As part of our initial reasons for starting this business was to provide advanced functions to customers to view and manage their NBN services – we have finally made available a tool which will, live, request from NBN a snapshot of your FTTN/FTTB service – the sync speed and other electrical statistics. For advanced technical users or those who manage multiple remote sites it is a must-have feature.

Future Broadband – Residential Customers – 100 has been reached
A Massive thank you to those who have supported us and taken a chance on a brand new service provider. We know it is not easy finding a provider who delivers – your continued support as we expand our offering, in referring your family in friends is appreciated!

Future Broadband Network Usage
Future Broadband delivers very high quality internet access to residential and business customers alike. As a small ISP we aim to be transparent as we grow, and this includes updates to total network usage.

Graph is based on 1 hour averages of our customer’s network utilization. It does not show total available capacity.

Notes: The above graph is an aggregate of all future broadband customers connected to all 121 NBN POIs and CVCs on those POIs connecting to state-based capital city POPs with diverse IP Transit and peering connections.

July 2018
Usage Meter – Reliability Update
Future Broadband has updated the usage meter systems, they now update once a day and are available to view in your customer portal.

Thanks for those that put up with the old one 🙂

Feature Update – Customer Portal
New additions include the ability to view live calls history, and a comprehensive overhaul of the display (there is now tabs between content instead of a single page).

June 2018
Future Broadband Gains Traction
Future Broadband has grown rapidly over the past few months since launch, and only via word of mouth.

One of our customers emailed us and let us know that we are now on Product Review – Thanks for all our customers who have taken the time to review, it is appreciated!

View More here: https://www.productreview.com.au/p/future-broadband.html

May 2018
Fibre 1000 – MASSIVE expansion of coverage
Future Broadband is the First ISP to announce the availability of Fibre1000 to a huge amount of the metro areas.

We are extending the coverage of these offers to 120,000 buildings covering an enormous number of business areas.

Build costs are included for those sites, and we can provide various options for build outside, including incorporating as part of the monthly fee.

View More here: https://futurebroadband.com.au/fibre1000/

New Online Ordering Options
Online ordering systems have been updated to allow for a diverse selection of order types – from migrate FTTN or Churn FTTP, voiceband or not – a date in the future or as soon as possible.

If you need any help in selecting the right type of order please ask us and we can advise.

Offering the full range of NBN ordering options allows Future Broadband to ensure total flexibility to YOUR requirements – for home and business customers alike.

April 2018
Fibre 1000
Future Broadband has launched Fibre 1000 – 1 Gigabit Unlimited Internet from just $599 per month (After install on a 36 month term).

It is available to 3370 selected buildings, subject to capacity.

It provides for 1 Gigabit of IP bandwidth capacity and a 99.95% SLA – perfect for cloud-based business’ employee offices.

Pricing is as follows:

36 Months – $0 Install – $699 per month ex-gst
36 Months – $999 Install – $649 per month ex-gst
36 Months – $1999 Install – $599 per month ex-gst

24 Month terms also available.

If outside the 3370 buildings but are nearby we can also incorporate a build cost in various ways, at very attractive rates.

View More here: https://futurebroadband.com.au/fibre1000/

March 2018
Future Broadband has launched to the market, offering a bold set of products based on NBN, DSL, and VoIP technologies.

Utilizing one of the best networks in the country, our Performance NBN is THE solution for slow peak-hour NBN speeds!

See our Whirlpool Announcement: https://forums.whirlpool.net.au/forum-replies.cfm?t=2714475

January 2018
Enjoy the summer holidays everyone – its going to be a busy year ahead 🙂

December 2017
Beta-Test Platform
Future Broadband’s purpose-built ISP platform has been released to a very small and selected number of customers who are testing the following for general release:

Online Ordering / User Signup systems
Website Product Presentation
Your Future – Customer Portal

November 2017
Agreements signed with Maxotel
Future Broadband has signed wholesale agreements with Maxotel for the provision of high quality ip voice services to consumers and businesses.
Maxotel was selected as they were able to deliver a solution for delivering pre-paid voice, post paid voice, as well as integration into our existing payment gateways and technology platforms.

Agreements signed with TP-LINK
TP-Link has been selected as “Home Gateway” partner with their VR600V All-in-one Wifi Modem and VoIP device a key winner. TP-Link provide flexible drop-shipment and device configuration options and worked with Future Broadband to integrate/interface ordering and fulfillment.

Agreements signed with AAPT/TPG Wholesale
Future Broadband has signed wholesale agreements with AAPT Wholesale for the provision of high quality ip data services to consumers and businesses.

AAPT Wholesale was selected as they were the only provider to deliver a comprehensive solution for delivering the fastest NBN services required by Future Broadband’s customers.

Future Broadband will utilize AAPT’s NBN POI connectivity, Backhaul to each capital city POP and Business-Grade IP Transit and Peering to provide a range of Performance NBN plans to home professionals, gamers, and technical people.

Inclusions such as Static IP, IPoE support rather than PPPoE, and local peering are key differences with this product compared to the traditional wholesale arrangements.

October 2017 :: Future Broadband - The Idea is Born
The founders of Future Broadband have been in the ISP industry a long time. We are used to the best, because if it didn’t work, or if it was slow, we would go and bug the network engineering team until they fixed it.

When the NBN came around we were disappointed at the lack of options for a fast service, all the time.

Choice of quality Customer Service was limited to small resellers who were great over the phone but didn’t have technology systems for self-service. Bigger providers had better portals but terrible phone support. And most were all focused on growth at all costs, after all, the NBN is the biggest telecoms transfer event in our history.

So, we decided to build a business that was focused on;
1. performance – only using the highest quality business-grade internet products, even for consumers.
2. service – deep integration of toolsets used to deliver comprehensive customer experience, from the website, our team and systems, and with the suppliers of network and connectivity.
3. knowledge – the NBN has reduced the number of people who understand telecommunications, we should not hide data (like port stats), and we should share our experiences with others.